Shipping Policy

At Popup23rd, we do our best to prepare and ship your order as quickly as possible. Because we are a small secondhand shop and each order is individually prepared, please allow time for both order processing and carrier transit.

Processing Time

Orders typically require 2–3 business days to process before shipment.

Processing time is separate from shipping/transit time and begins after your order has been successfully placed. Weekends and holidays are not considered business days.

During periods of high order volume, sales, holidays, or other circumstances, processing may occasionally take longer.

Estimated Shipping Time

After your order has been processed and shipped, estimated delivery time will depend on the shipping method selected at checkout.

Most orders are expected to arrive within approximately 2–10 additional business days after shipment.

For example, an order requiring 2–3 business days of processing followed by 5 business days in transit may take approximately 7–8 business days from the date the order was placed.

Please note that these are estimates, not guaranteed delivery dates. Some shipments may take longer.

Carrier Delays

Once an order has been transferred to the shipping carrier, transit and delivery are outside of Popup23rd's direct control.

Delays may occur due to weather, holidays, high shipping volume, carrier disruptions, incorrect routing, transportation issues, or other circumstances outside of our control.

Popup23rd is not responsible for carrier delays or delivery times once a package has been accepted by the shipping carrier, except as otherwise required by applicable law.

Tracking

When tracking information is available, it will be provided after your order has shipped.

Please allow time for tracking information to update after a shipping label has been created. A label being created does not necessarily mean the carrier has already received or scanned the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has begun processing or has shipped.

Popup23rd is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, to the extent permitted by applicable law.

Lost, Missing or Stolen Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier.

If you believe a shipment has been lost in transit, please contact us and we will provide any available information needed to assist with the carrier's claims or investigation process.

Popup23rd cannot guarantee replacement or reimbursement for packages that are lost or stolen after confirmed delivery, except where required by applicable law.

Damaged Packages

If your order arrives damaged during transit, please contact us as soon as possible and retain the original packaging, shipping label, and item.

Photos of the package and damage may be required to pursue a claim with the shipping carrier.

Delivery Estimates

Any delivery date displayed at checkout, in an order confirmation, or through carrier tracking should be considered an estimate unless expressly identified as guaranteed.

We recommend ordering with additional time if you need an item for a particular event, trip, gift, or date.

Questions About Your Shipment

If you have questions about an order that has not yet shipped, please contact Popup23rd.

Once an order has shipped, the carrier's tracking information will generally provide the most current information regarding its location and estimated delivery.

By placing an order with Popup23rd, you acknowledge that processing time and shipping/transit time are separate and that carrier delivery estimates may change.